Proposed facilities for Redressal of Investor Grievance

AAS Investment and Distribution Private Limited (“the Company”) seeks to provide its investors a high standard of service. The company is committed to continuously upgrading the systems and procedures that will enable effective servicing through technology.

The company has appointed a Compliance Officer who shall address investor queries/concerns/grievances at the earliest, with full authority and independence to handle complaints. The officer will identify grievances, investigate causes, and resolve them promptly and fairly.

Grievance management approach

  1. Quick action – As soon as a grievance comes to the notice of the Compliance Officer, it will be identified and resolved promptly.
  2. Acknowledging grievance – The compliance officer shall acknowledge the grievance and examine it impartially.
  3. Gathering facts – The officer will gather sufficient facts explaining the grievance’s nature and maintain a record for future reference.
  4. Examining causes – Identify the root cause and take remedial action to prevent recurrence.
  5. Decision making – Evaluate alternative solutions, consider policy implications, and implement the selected action quickly.
  6. Review – Conduct follow-up to ensure the grievance is completely resolved.

If grievances remain unresolved, they may be addressed through the administrative mechanism of the Compliance Officer under the applicable Regulations.
If the investor is still dissatisfied, the matter may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

Arbitration summary:

  • Parties shall jointly appoint a sole arbitrator mutually acceptable to both. Failing agreement within 15 days, arbitration shall proceed before three arbitrators.
  • Each party bears its own expenses; cost of the presiding arbitrator will be shared equally.
  • Venue: Kolkata. Language: English. Courts of Kolkata shall have exclusive jurisdiction.

Investors may also lodge complaints on SCORES (SEBI Complaints Redress System) at
https://scores.gov.in/

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The Compliance Officer or Directors of AAS may amend this policy to reflect SEBI updates. The company may modify, withdraw or suspend this policy at its discretion.

Contact details (Escalation Matrix)

Level 1

Mrs. Sameen D. Lepcha

Investor Experience Officer / Compliance Officer

+91 6290 298 231

Email:

24, Chittaranjan Avenue, Kolkata – 700 072

Level 2

Mr. Manmohan Pandey

Director

+91 90383 66677

Email:

24, Chittaranjan Avenue, Kolkata – 700 072

Level 3

The investor may escalate the grievance through SCORES, SEBI’s centralized online complaint system.

Website: SCORES

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Apple Store

Filing complaints on SCORES – Easy & Quick

  • Register on the SCORES portal.
  • Mandatory details: Name, PAN, Address, Mobile No., and Email ID.